Refunds & Returns

Refunds & Returns Policy (Template)

> Template notice: This is a practical merchant-style draft for Somaluxe, not legal advice. Do not publish until you confirm the return window and restocking rules. A leftover “100% Money Back / 10 days” claim may appear on unused site pages—do not treat that as live policy unless you intentionally adopt it.

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Refunds & Returns Policy

Last updated: September 15, 2026

We want you to feel confident ordering Somaluxe skincare. This policy explains how returns, exchanges, and refunds work for purchases made on https://www.somaluxe.com.

1. Return Window

You may request a return within 30 days from delivery of the delivery date (or the order date if delivery date is unavailable).

How to start a return 1. Email the email address on our Contact Us page with your order number, the item(s) to return, and reason. 2. Wait for our written approval and return instructions (including the return address). 3. Ship the item(s) as instructed. Keep your tracking number.

Unauthorized returns sent without approval may be refused or delayed.

2. Eligibility

Generally eligible (if requested within the return window and approved): – Unopened products in original, resealable packaging with seals intact – Defective or damaged products (see Damaged / Defective below) – Wrong item shipped

Generally not eligible (unless required by law or we agree otherwise): – Opened, used, or partially used products (hygiene / cosmetics—Products must be unused and in original packaging where feasible; opened/used cosmetics may be refused for hygiene reasons except if defective ) – Products returned after 30 days from delivery – Products not purchased from Somaluxe (or unauthorized resellers) – Free gifts, samples, or promotional items unless the related paid order is returned as required – Final-sale items clearly marked as non-returnable at purchase

Because our products are topical cosmetics applied to skin, we may limit returns of opened items for hygiene and safety reasons. State or local law may give you additional rights; nothing in this policy limits non-waivable consumer rights.

3. Return Shipping

  • Customer-initiated returns (change of mind / preference): You are responsible for return shipping costs unless we state otherwise in writing. We recommend a trackable method. not offered (customer is responsible for return shipping unless we made an error)
  • Our error (wrong item, defective, damaged in transit): We will provide a prepaid return label or equivalent remedy when we approve the claim.

Refunds are issued after we receive and inspect the return, not when you drop off the package (except where we expressly agree otherwise).

4. Refunds

  • Approved refunds are issued to the original payment method.
  • Refund amount typically includes the product price paid for returned eligible items.
  • Shipping charges: Original outbound shipping is usually non-refundable on customer-initiated returns when free shipping applied, except for our error. Original shipping is non-refundable unless we made an error or sent a defective item
  • Processing time after inspection: typically 5–10 business days; your bank or card issuer may take additional time to post the credit.
  • We may deduct a restocking fee of none for eligible returns that are not due to our error. We do not charge a restocking fee

5. Exchanges

Exchanges are offered when stock allows, otherwise a refund. If offered, email the email address on our Contact Us page—availability depends on stock. Otherwise, return for a refund and place a new order.

6. Damaged, Defective, or Wrong Items

Contact us within 7 days of delivery at the email address on our Contact Us page with: – Order number – Photos of the product and packaging – Brief description of the issue

We will arrange a replacement, refund, or other remedy as appropriate after review.

7. Lost Packages

If tracking shows no movement for an extended period or the carrier marks a package lost, contact the email address on our Contact Us page. We will investigate with the carrier and, where appropriate, replace or refund the order.

8. Chargebacks

Please contact us first so we can resolve issues quickly. Filing a chargeback without contacting us may delay resolution. We reserve the right to provide order and delivery evidence to payment providers.

9. Cosmetic Products Disclaimer

Somaluxe products are topical cosmetic skincare and are not intended to diagnose, treat, cure, or prevent any disease. Results vary. Dissatisfaction with expected cosmetic results does not automatically entitle you to a refund outside this policy’s terms, except where required by law or where we expressly offer a satisfaction guarantee in a published policy.

Satisfaction / money-back guarantee: We do not currently offer a separate money-back guarantee beyond this returns policy. Do not rely on outdated site copy (including any leftover “10 days / 100% money back” text on unused pages) unless you intentionally republish it here.

10. Contact

Returns & refunds: the email address on our Contact Us page Somaluxe (Somaluxe) the business address listed on our Contact Us page

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