Shipping Policy

Shipping Policy (Template)

> Template notice: This is a practical merchant-style draft for Somaluxe, not legal advice. Align free-shipping language with live checkout rules and carrier settings before publishing.

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Shipping Policy

Last updated: September 15, 2026

Thank you for shopping with Somaluxe. This Shipping Policy explains where we ship, how orders are fulfilled, and what to expect for delivery. For returns after delivery, see our Refunds & Returns Policy.

1. Free Shipping (United States)

We currently offer free shipping on all U.S. orders. That means qualifying orders with a deliverable U.S. shipping address ship at no additional shipping charge at checkout, subject to the notes below.

Notes – Free shipping applies to the contiguous United States and other U.S. destinations we support in checkout (Free shipping applies to the contiguous United States; Alaska, Hawaii, and U.S. territories may incur additional charges — confirm at checkout). – Free shipping covers standard shipping service only unless we state otherwise at checkout. – If an order requires special handling, remote-area fees, or redelivery after a failed attempt, additional charges may apply and we will contact you when possible. – We may change or pause free-shipping promotions; the rate shown at checkout for your order controls.

2. Where We Ship

  • Primary: United States (We currently ship within the United States).
  • International: We do not currently offer international shipping

If your address is outside our service area, checkout may block the order or we may cancel and refund it.

3. Processing Times

Orders are typically processed within 1–3 business days after payment clears (excluding weekends and U.S. federal holidays). During peak periods or promotions, processing may take longer. You will receive a confirmation email when your order is placed and another when it ships (when tracking is available).

We reserve the right to cancel orders for suspected fraud, address issues, stock problems, or pricing errors. If we cancel, we will refund amounts charged for the canceled items.

4. Shipping Methods and Transit Times

After processing, packages usually transit via USPS, UPS, and/or other major carriers using the service selected at checkout (often standard ground for free U.S. shipping).

Estimated transit after shipment: 3–7 business days for most U.S. addresses. Estimates are not guarantees. Weather, carrier delays, incorrect addresses, and remote locations can extend delivery.

5. Order Tracking

When tracking is available, we send a tracking number or link to the email on your order. Tracking updates are provided by the carrier and may take time to appear after label creation.

6. Address Accuracy

You are responsible for providing a complete, accurate shipping address. We are not responsible for packages delivered to an address you entered incorrectly. If a package is returned to us as undeliverable due to an address error, we may offer reshipment (you may be responsible for reshipping costs) or a refund of the product price, at our discretion after we receive the return.

7. Lost, Stolen, or Damaged Packages

  • In transit: Contact us at the email address on our Contact Us page with your order number. We will work with the carrier to investigate. Outcomes may include replacement, refund, or other remedies depending on carrier findings and order status.
  • Damaged on arrival: Photograph the packaging and product and email the email address on our Contact Us page within 7 days of delivery so we can help.
  • Theft after delivery (porch theft): Once marked delivered to the correct address, risk generally passes to you; contact us and we will advise what options (if any) we can offer.

8. Signature and Delivery Exceptions

Most orders do not require a signature unless we or the carrier indicate otherwise (Signature may be required for high-value orders at our discretion). If you miss a delivery, follow the carrier’s redelivery instructions.

9. Product Nature (Skincare)

Somaluxe products are topical cosmetic skincare. Protect packages from extreme heat or cold when possible after delivery. We are not responsible for product quality issues caused by prolonged exposure after successful delivery to your address.

10. Contact

Shipping questions: the email address on our Contact Us page Somaluxe (Somaluxe) the business address listed on our Contact Us page

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